{"id":12732,"date":"2021-09-01T10:06:20","date_gmt":"2021-09-01T00:06:20","guid":{"rendered":"https:\/\/www.kayleenwest.com.au\/portfolio\/?page_id=12732"},"modified":"2024-03-30T02:17:59","modified_gmt":"2024-03-29T15:17:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.kayleenwest.com.au\/portfolio\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n\r\n\r\n
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Refund policy<\/h1>\r\n<\/div>\r\n
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or proof of purchase.

To start a return, you can contact us at via the contact page.<\/a> If your return is accepted, we\u2019ll send you a email confirmation and instructions. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions via our contact page.<\/a><\/p>\r\n
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Damages and issues<\/strong>
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.<\/p>\r\n
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Exceptions \/ non-returnable items<\/strong>
We also do not accept returns for any used items. Unfortunately, we cannot accept returns on sale items or gift cards.<\/p>\r\n
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Exchanges<\/strong>
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.<\/p>\r\n
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Refunds<\/strong>
We will notify you once we\u2019ve received and inspected your return, and let you know if the refund was approved or not. If approved, you\u2019ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n\r\n\r\n\r\n

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Additional non-returnable items:<\/p>\r\n\r\n\r\n\r\n